Order & Shipping Information
Why didn’t I receive a confirmation email for my order?
If you haven’t received a confirmation email for a recent purchase, first check your spam/junk email folder. Sometimes the automated confirmation page is sent there. Please also check that your order was placed on www.reef.com and not on another retailer site. If you still aren’t finding it, please contact us at shop at consumercare.
Commitment to Quality
I think I unfortunately received a defective product, what should I do?
I’m sorry! We only sell products that have gone through rigorous quality testing. But occasionally, mistakes happen. If your item was purchased on REEF.com, please email us. We handle all product issues on a case by case basis. We appreciate if you could include all relevant details in your email – your name, order number, what you purchased, and what the issue is. Extra points for photos! We really appreciate you notifying us of any defects because it helps us improve. It is our goal to make the very best products for you! If your item was purchased in a store, please contact the store directly to arrange for a return or exchange. We generally are only able to refund or exchange items purchased on Reef.com. For more information,
Limited Edition and Limited Quantities
The product I want is sold out. What can I do?
Ugh, bummer. Sorry you missed out but we want to make sure you get the next release! The waitlist is the best way to obtain a sold-out product. Go to the page of the product you want and look for a box that says “email me when available”. Enter your email. Once the product becomes available, you will be personally notified. We encourage you to order it quickly once you get the email – our styles go fast!